Frequently Asked Questions
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Orders & Shipping
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also view the status in your Orders page.
How long does shipping take?
Standard shipping takes 3–5 business days. Express shipping (1–2 days) is available at checkout for an additional fee.
Do you offer free shipping?
Yes! Orders over $50 qualify for free standard shipping. This is automatically applied at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging. Start a return from your Orders page.
How long do refunds take?
Refunds are processed within 3–5 business days after we receive your return. The amount will appear on your original payment method.
Can I exchange an item?
Yes. Return the original item and place a new order. If you need help, contact our support team.
Account & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secured with SSL encryption.
How do I reset my password?
Click "Forgot password?" on the login page and enter your email. You'll receive a reset link within a few minutes.
Is my payment information secure?
Yes. We use industry-standard PCI-DSS compliant payment processing. We never store your full card details.